{"xsrfToken":"cadf01f8ccd8bf5745797149aaef15179ee64e3d_lout","branding":{"id":"11","key":"as","name":"Learner Support Desk","portalBaseUrl":"/servicedesk/customer/portal/11"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the HEP Support Centre","sharedPortalName":"HEP Support Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the HEP Support Centre","sharedPortalName":"HEP Support Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#063b5c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMGE2ZWYyOS1lMTNkLTQwZjctOThhMy04OGU5Y2I2NDcxMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDQ0OTA2MzgsIm5iZiI6MTc0NDQ5MDAzOH0.E4_Gj4ik1R_bflo_E6mAIzB9QGhBstR4cMpU7Bsz-to&client=e0a6ef29-e13d-40f7-98a3-88e9cb647106&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"11","key":"as","projectId":10049,"serviceDeskId":11,"name":"Learner Support Desk","description":"<p>Welcome! You can raise a request for Learner Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"146","name":"Canvas Access [AS]","descriptionHtml":"<p>Please include the following for each new user:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Full name</li>\n <li>Email address</li>\n <li>Level of access (per course or account level)</li>\n <li>Role and enrolments</li>\n</ul>","callToAction":"Canvas Access [AS]","introHtml":"<p>Are you having problems accessing Canvas? Submit it here.</p>","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[41,40,106,70,71],"key":""},{"id":"206","name":"Content Library General question [AS]","descriptionHtml":"","callToAction":"Content Library General question [AS]","introHtml":"<p>Have a question? Submit it here.</p>","icon":10702,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[41,70],"key":""},{"id":"147","name":"Course content issue [AS]","descriptionHtml":"<p>Please include the following:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>What platform you are using, e.g. Windows/Chrome or iPad app.</li>\n <li>Location of the issue. Which page it occurs on, the page name and URL if you can.</li>\n <li>A description of the error.</li>\n <li><b>Please include screenshots if you can</b></li>\n</ul>","callToAction":"Course content issue [AS]","introHtml":"<p>Have you seen a problem with the course content? Submit it here.</p>","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[41,106,70,71],"key":""},{"id":"149","name":"Data Withdrawal Requests [AS]","descriptionHtml":"","callToAction":"Data Withdrawal Requests [AS]","introHtml":"<p>Would you like us to remove your personal data from our systems? Request it here.</p>","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[41],"key":""},{"id":"150","name":"General question [AS]","descriptionHtml":"<p>Please include as much detail as you can in your request.</p>","callToAction":"General question [AS]","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[41],"key":""},{"id":"309","name":"Gloucestershire Content Library General question [AS]","descriptionHtml":"","callToAction":"Gloucestershire Content Library General question [AS]","introHtml":"<p>Have a question? Submit it here.</p>","icon":10702,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[106],"key":""},{"id":"140","name":"Investigate a problem [AS]","descriptionHtml":"","callToAction":"Investigate a problem [AS]","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[41,40],"key":""},{"id":"151","name":"Payments [AS]","descriptionHtml":"","callToAction":"Payments [AS]","introHtml":"<p>Have a question about finance or payments? Submit it here.</p>","icon":10523,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[41],"key":""},{"id":"208","name":"Recommend a Course Content Enhancement [AS]","descriptionHtml":"","callToAction":"Recommend a Course Content Enhancement [AS]","introHtml":"<p>Help us to improve the Library. Send us your suggestions.</p>","icon":10535,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[106,70,71],"key":""},{"id":"137","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[40],"key":""},{"id":"207","name":"St Mary's Content Library General question [AS]","descriptionHtml":"","callToAction":"St Mary's Content Library General question [AS]","introHtml":"<p>Have a question? Submit it here.</p>","icon":10702,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[71],"key":""},{"id":"148","name":"Student/Learner Dashboard [AS]","descriptionHtml":"","callToAction":"Student/Learner Dashboard [AS]","introHtml":"<p>Have a question about the Student/Learner Dashboard? Submit it here.</p>","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[41],"key":""},{"id":"135","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"139","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"St Mary's University Support"},{"id":40,"name":"Academic Services Support"},{"id":70,"name":"Aberystwyth Content Library Support "},{"id":71,"name":"St Mary's Content Library Support"},{"id":106,"name":"University of Gloucestershire"}],"orderMapping":{"40":[146,137,140],"41":[206,151,150,149,148,147,146,140],"106":[309,147,208,146],"71":[208,207,147,146],"70":[208,206,147,146],"38":[137,139],"35":[137],"39":[137,139]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMGE2ZWYyOS1lMTNkLTQwZjctOThhMy04OGU5Y2I2NDcxMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0OTEyMzgsIm5iZiI6MTc0NDQ5MDAzOH0.PP6xPNi8yeNPK3tqZExYt_CFU7QI3ZDrZXcE4kOaRr4","targetCollection":"upload-project-10049","endpointUrl":"https://api.media.atlassian.com","clientId":"e0a6ef29-e13d-40f7-98a3-88e9cb647106","tokenDurationInMins":20}},"reqCreate":{"id":147,"projectId":10049,"form":{"name":"Course content issue [AS]","descriptionHtml":"<p>Please include the following:</p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>What platform you are using, e.g. Windows/Chrome or iPad app.</li>\n\t<li>Location of the issue. Which page it occurs on, the page name and URL if you can.</li>\n\t<li>A description of the error.</li>\n\t<li><b>Please include screenshots if you can</b></li>\n</ul>\n","callToAction":"Course content issue [AS]","intro":"<p>Have you seen a problem with the course content? Submit it here.</p>","instructions":"<p>Please include the following:</p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>What platform you are using, e.g. Windows/Chrome or iPad app.</li>\n\t<li>Location of the issue. Which page it occurs on, the page name and URL if you can.</li>\n\t<li>A description of the error.</li>\n\t<li><b>Please include screenshots if you can</b></li>\n</ul>\n","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10178","fieldConfigId":"10318","label":"Partner Code","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10222","label":"ALL PARTNERS","selected":false,"children":[]},{"value":"10432","label":"ABER","selected":false,"children":[]},{"value":"10223","label":"ABTY","selected":false,"children":[]},{"value":"10224","label":"ACOG","selected":false,"children":[]},{"value":"10225","label":"CITY","selected":false,"children":[]},{"value":"10226","label":"GDWR","selected":false,"children":[]},{"value":"10648","label":"GLOS","selected":false,"children":[]},{"value":"10227","label":"KEEL","selected":false,"children":[]},{"value":"10228","label":"LNCN","selected":false,"children":[]},{"value":"10229","label":"QMUE","selected":false,"children":[]},{"value":"10230","label":"SHUU","selected":false,"children":[]},{"value":"10231","label":"SMUO","selected":false,"children":[]},{"value":"10232","label":"SNLD","selected":false,"children":[]},{"value":"10233","label":"WOLV","selected":false,"children":[]},{"value":"10234","label":"YORK","selected":false,"children":[]},{"value":"10235","label":"UCAM","selected":false,"children":[]},{"value":"10236","label":"UFPE","selected":false,"children":[]},{"value":"10237","label":"UCCE","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10244","fieldConfigId":"10396","label":"Platform","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10420","label":"Windows","selected":false,"children":[]},{"value":"10421","label":"Mac","selected":false,"children":[]},{"value":"10422","label":"Android app","selected":false,"children":[]},{"value":"10423","label":"iPhone/iPad app","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10245","fieldConfigId":"10397","label":"Browser","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10424","label":"Chrome","selected":false,"children":[]},{"value":"10425","label":"Firefox","selected":false,"children":[]},{"value":"10426","label":"Safari","selected":false,"children":[]},{"value":"10427","label":"Other","selected":false,"children":[]},{"value":"10428","label":"Don't Know","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10243","fieldConfigId":"10395","label":"Course link","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/147","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/147","calendarParams":{"firstDay":1,"date":"2025-04-12T21:33:58+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMGE2ZWYyOS1lMTNkLTQwZjctOThhMy04OGU5Y2I2NDcxMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0OTEyMzgsIm5iZiI6MTc0NDQ5MDAzOH0.PP6xPNi8yeNPK3tqZExYt_CFU7QI3ZDrZXcE4kOaRr4","targetCollection":"upload-project-10049","endpointUrl":"https://api.media.atlassian.com","clientId":"e0a6ef29-e13d-40f7-98a3-88e9cb647106","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=higheredpartners","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"cadf01f8ccd8bf5745797149aaef15179ee64e3d_lout","baseUrl":"https://higheredpartners.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://higheredpartners.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e0a6ef29-e13d-40f7-98a3-88e9cb647106","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b04f4859ea544cf39df120059d4fd91e","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}