Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Learner Support Desk using the options provided.
St Mary's University Support
Canvas Access [AS]
Are you having problems accessing Canvas? Submit it here.
Please include the following for each new user:
Full name
Email address
Level of access (per course or account level)
Role and enrolments
Required fields are marked with an asterisk*
{"xsrfToken":"8ea5169b0ba9c3ccf827bd93b252915a110a48f9_lout","branding":{"id":"11","key":"as","name":"Learner Support Desk","portalBaseUrl":"/servicedesk/customer/portal/11"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the HEP Support Centre","sharedPortalName":"HEP Support Centre","userInitialAnnouncementHeader":"Salesforce Changes","userInitialAnnouncementMessageWiki":"<p>No additional changes (unless critical) will be made the current Salesforce Platform from today to ensure that this is in a stable state as we prepare to migrate to the new platform over the next couple of months</p>","translations":{"en-GB":{"helpCenterTitle":"Welcome to the HEP Support Centre","sharedPortalName":"HEP Support Centre","announcementHeader":"Salesforce Changes","announcementMessage":"No additional changes (unless critical) will be made the current Salesforce Platform from today to ensure that this is in a stable state as we prepare to migrate to the new platform over the next couple of months","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#063b5c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMGE2ZWYyOS1lMTNkLTQwZjctOThhMy04OGU5Y2I2NDcxMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjgyNDk4NzAsIm5iZiI6MTc2ODI0OTI3MH0.hiAgiaS_mWcyDsZ_s9p8WTAIF4DmQKnzj3Hoo27Fom4&client=e0a6ef29-e13d-40f7-98a3-88e9cb647106&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"11","key":"as","projectId":10049,"serviceDeskId":11,"name":"Learner Support Desk","description":"<p>Welcome! You can raise a request for Learner Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"146","name":"Canvas Access [AS]","descriptionHtml":"<p>Please include the following for each new user:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Full name</li>\n <li>Email address</li>\n <li>Level of access (per course or account level)</li>\n <li>Role and enrolments</li>\n</ul>","callToAction":"Canvas Access [AS]","introHtml":"<p>Are you having problems accessing Canvas? Submit it here.</p>","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[41,40,106,70,71],"key":""},{"id":"206","name":"Content Library General question [AS]","descriptionHtml":"","callToAction":"Content Library General question [AS]","introHtml":"<p>Have a question? Submit it here.</p>","icon":10702,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[41,70],"key":""},{"id":"147","name":"Course content issue [AS]","descriptionHtml":"<p>Please include the following:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>What platform you are using, e.g. Windows/Chrome or iPad app.</li>\n <li>Location of the issue. Which page it occurs on, the page name and URL if you can.</li>\n <li>A description of the error.</li>\n <li><b>Please include screenshots if you can</b></li>\n</ul>","callToAction":"Course content issue [AS]","introHtml":"<p>Have you seen a problem with the course content? Submit it here.</p>","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[41,106,70,71],"key":""},{"id":"149","name":"Data Withdrawal Requests [AS]","descriptionHtml":"","callToAction":"Data Withdrawal Requests [AS]","introHtml":"<p>Would you like us to remove your personal data from our systems? Request it here.</p>","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[41],"key":""},{"id":"150","name":"General question [AS]","descriptionHtml":"<p>Please include as much detail as you can in your request.</p>","callToAction":"General question [AS]","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[41],"key":""},{"id":"309","name":"Gloucestershire Content Library General question [AS]","descriptionHtml":"","callToAction":"Gloucestershire Content Library General question [AS]","introHtml":"<p>Have a question? Submit it here.</p>","icon":10702,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[106],"key":""},{"id":"140","name":"Investigate a problem [AS]","descriptionHtml":"","callToAction":"Investigate a problem [AS]","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[41,40],"key":""},{"id":"151","name":"Payments [AS]","descriptionHtml":"","callToAction":"Payments [AS]","introHtml":"<p>Have a question about finance or payments? Submit it here.</p>","icon":10523,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[41],"key":""},{"id":"208","name":"Recommend a Course Content Enhancement [AS]","descriptionHtml":"","callToAction":"Recommend a Course Content Enhancement [AS]","introHtml":"<p>Help us to improve the Library. Send us your suggestions.</p>","icon":10535,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[106,70,71],"key":""},{"id":"137","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[40],"key":""},{"id":"207","name":"St Mary's Content Library General question [AS]","descriptionHtml":"","callToAction":"St Mary's Content Library General question [AS]","introHtml":"<p>Have a question? Submit it here.</p>","icon":10702,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[71],"key":""},{"id":"148","name":"Student/Learner Dashboard [AS]","descriptionHtml":"","callToAction":"Student/Learner Dashboard [AS]","introHtml":"<p>Have a question about the Student/Learner Dashboard? Submit it here.</p>","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[41],"key":""},{"id":"135","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"139","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"St Mary's University Support"},{"id":40,"name":"Academic Services Support"},{"id":70,"name":"Aberystwyth Content Library Support "},{"id":71,"name":"St Mary's Content Library Support"},{"id":106,"name":"University of Gloucestershire"}],"orderMapping":{"40":[146,137,140],"41":[206,151,150,149,148,147,146,140],"106":[309,147,208,146],"71":[208,207,147,146],"70":[208,206,147,146],"38":[137,139],"35":[137],"39":[137,139]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMGE2ZWYyOS1lMTNkLTQwZjctOThhMy04OGU5Y2I2NDcxMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyNTA0NzAsIm5iZiI6MTc2ODI0OTI3MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.RHFpVE8pJ9xZsr7BnplwVrzkw8MzOQrbuzWQywVEdDM","targetCollection":"upload-project-10049","endpointUrl":"https://api.media.atlassian.com","clientId":"e0a6ef29-e13d-40f7-98a3-88e9cb647106","tokenDurationInMins":20}},"reqCreate":{"id":146,"projectId":10049,"issueType":{"id":"10099","name":"[System] Service request"},"form":{"name":"Canvas Access [AS]","descriptionHtml":"<p>Please include the following for each new user:</p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>Full name</li>\n\t<li>Email address</li>\n\t<li>Level of access (per course or account level)</li>\n\t<li>Role and enrolments</li>\n</ul>\n","callToAction":"Canvas Access [AS]","intro":"<p>Are you having problems accessing Canvas? Submit it here.</p>","instructions":"<p>Please include the following for each new user:</p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>Full name</li>\n\t<li>Email address</li>\n\t<li>Level of access (per course or account level)</li>\n\t<li>Role and enrolments</li>\n</ul>\n","icon":10549,"iconUrl":"https://higheredpartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/146","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/146","calendarParams":{"firstDay":1,"date":"2026-01-12T20:21:10+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMGE2ZWYyOS1lMTNkLTQwZjctOThhMy04OGU5Y2I2NDcxMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyNTA0NzAsIm5iZiI6MTc2ODI0OTI3MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.RHFpVE8pJ9xZsr7BnplwVrzkw8MzOQrbuzWQywVEdDM","targetCollection":"upload-project-10049","endpointUrl":"https://api.media.atlassian.com","clientId":"e0a6ef29-e13d-40f7-98a3-88e9cb647106","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}